frequently Asked Questions

Common Questions

We are hand-crafters, specializing in crafting custom watch straps since 2008.

Getting the accurate wrist measurement is crucial for ensuring comfort. We’ve made a short article about how to measure your wrist size accurately.See here.

Lugs are the end part of the watch that holds the straps. To measure them, you can read this article .

The buckle is simply the metal part of the strap that holds the strap together. We have plenty of choices for you to choose include premium buckle that match for your watch

We want to make you feel convenience at all. So, we provide some payment method for you to choose.

Please be noted that we highly protect your information, and we will also get back to you once the payment is received for security purpose.

payment method for you to choose are :

-  Credit Card (Visa , Master , Amex , etc)

-  Western Union

-  Bank Transfer

-  Any payment method you prefer, we will try to make it available to use.

There is nothing to worry as this is only done for our side’s legal purpose only, and won’t change the price that has been shown before the currency changed.

Order & Customization

For a more custom and personalized process, you can simply Email or WhatsApp us, or you can look through our product and order directly from there. If the customization process is too overwhelming, don’t hesitate to contact us!

That’s what we specialize in! Let your imagination go wild and tell us about it; we will make it into reality!

Custom straps by other strap makers usually take up to 6-8 weeks to be completed, but in Gunny Strap we only need 2-3 weeks to accomplish your strap. By that, you will only need to wait for around 2-3 weeks regardless if you only order 1 strap or 10 straps.

Please let us know by contacting us! You can either design your own or let us advise you on the perfect strap for your watches!

No worries, you can either leave the part that you’re confused about and we will contact you later via email, or you can simply contact us for help!

PRODUCT INFORMATION

Our watch straps are designed to be versatile and compatible with a wide range of watches, from the ones with standard lug size like Rolex, Panerai, Omega, Tudor, IWC, Breitling, Seiko to the more complicated ones like Audemars Piguet, Hublot, Patek Philippe and some Richard Mille.

Absolutely! With numerous options to choose from, finding the perfect strap for your watch can seem overwhelming. Our friendly customer service team is here to help you make the best choice. For assistance, please contact us through our Contact Us page, and we'll be delighted to guide you in selecting a strap that enhances the look of your watch.

We try our best to accurately and consistently represent the colors shown on our products. However, color may vary across display monitors, lighting conditions and product angles.

Our leather straps are not waterproof/water-resistant. Occasional splashes (e.g. washing hands) will not structurally damage the strap, but it is best to avoid water and wet conditions. If your strap gets wet, you can use a dry light colored cloth and leave to dry naturally.

Strap from Gunny Store is made from natural leather that needs to be handled carefully. Over time, the leather’s color may naturally darken. To preserve the leather’s color, avoid excessive exposure to direct sunlight.

Keep your product away from alcohol, alcohol-containing substances, sanitizers, water, oil, prolonged humidity, direct heat, and dusty areas. Avoid exposing your product to extreme temperatures, as this can damage the leather and fade the dye. Should you notice a stain, refrain from using chemicals, solvents, or everyday household items such as soap or lotion. If your strap gets wet, use a dry light colored cloth and leave to dry naturally. Do not use abrasive cloths or cleaners.

Handle your product with care to prevent scratches or damage. Avoid
placing it on rough or uneven surfaces. Prolonged contact with dark or colorful materials may result in color transfer, so it's best to keep your product away from such materials.

Yes, we do. Our straps are fully customisable. You can also customise your strap with various stitching and lining. To know more about custom order, you can discuss it with us on description box.

Sure, we can. We have the measurement for some OEM deployment buckle, so we can make it fit your buckle.

Shipping & Taxes

We will give you free FedEx shipping for every orders above $250. But if you still want to use FedEx as your shipping option while your total purchase is less than $250, we will charge you an additional $30 for the shipping fee.

Yes! We’ve been sending over and satisfying watch collectors from around the world since 2008.

Please approach us and we will give you the tracking link after your order is made.

Returns & Guarantee

We guarantee that our product is as you ordered. If there are defects from our side upon received, we will replace your strap with a brand new one for free.

If upon opening the package you find that there are defects in your straps, immediately take a photo and send us the picture through WhatsApp or Email , simply by clicking on the highlighted text. After we confirm if it is a flaw from our side, we will create a new one for you for free!